Return and Refund Policy

Effective Date: July 22, 2025

At Gaddis Creations, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains when and how returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
You must contact us within 7 days of delivery to request a return.
Proof of purchase (such as an order number or receipt) is required.

2. Non-Returnable Items

Certain products are non-returnable, including:

Custom or personalized items.
Digital downloads or designs.
Sale or clearance items.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days.
Shipping costs are non-refundable, and the customer is responsible for return shipping costs unless the item was defective or incorrect.

4. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item, please contact us within 7 days of delivery at gaddiscreations@outlook.com.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately at gaddiscreations@outlook.com with photos of the product and packaging. We will work with you to resolve the issue promptly.

6. How to Start a Return

To request a return, please email us at:
gaddiscreations@outlook.com

Include your order number, the item(s) you wish to return, and the reason for your request.

7. Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.